Returns & Refunds policy

You are entitled to cancel your order within 24 hours without giving any reason for doing so.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail kre8@sokno-kre8tions.com

We will reimburse you no later than 48 hours from the day on which we receive the returned items. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the items to be eligible for a return, please make sure that:

• The items were purchased in the last 14 days

• The items are in the original packaging

The following goods cannot be returned:

• The supply of items made to your specifications or clearly personalized.

• The supply of items which according to their nature are not suitable to be returned, for example items which deteriorate rapidly or where the date of expiry is over.

• The supply of items which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of items which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Items

You are responsible for the cost and risk of returning the items to us. You should send the items to the following address:

7700 Goddard Rd. Knoxville, TN 37760

We cannot be held responsible for items damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the items or proof of received return delivery.

Gifts:

If the items were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the items weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail kre8@sokno-kre8tions.com